Refund & Cancellation Policy

Last updated: October 26, 2026

We want every order to succeed. If it doesn't, we make it right. This policy explains when and how refunds are issued.

Quick summary: If your order fails, you're automatically refunded to your panel balance. If it partially delivers, you pay only for what was delivered. Deposits cannot be refunded as cash.

1. Refunds Go To Your Balance

All refunds are credited to your Veer SMM panel balance, not your bank or UPI account. You can then use that balance for new orders.

Balance refunds are automatic in most cases and appear instantly.

2. Order Refund Scenarios

Scenario A: Order completely fails

If the provider cannot deliver any of your order (e.g., private profile, invalid link, provider error), the full charge is auto-refunded within minutes.

✅ Full refund to balance

Scenario B: Partial delivery

If you ordered 1000 and only 600 were delivered, you're charged proportionally. The remaining 400 units' worth is auto-refunded.

🟡 Partial refund (for undelivered portion)

Scenario C: Order delivered successfully

Once delivery is complete, the order is final. We cannot offer refunds for successfully delivered orders.

❌ No refund

Scenario D: Followers/likes drop after delivery

Social platforms sometimes remove accounts. Most services include a 30-day refill guarantee, which we honor upon request.

🟡 Refill instead of refund (if applicable)

Scenario E: Wrong link entered by user

If you placed an order with an incorrect link and the provider delivered to that link, the order is not refundable.

❌ No refund

Scenario F: Order stuck in "Pending"

If an order is pending for over 24 hours without progress, contact support. We'll investigate and either complete it, retry it, or refund it.

🟡 Depends on provider response

3. Deposit Refunds

Deposits are non-refundable as cash. Once funds are added to your panel balance, they can only be used for orders. Exceptions:

Duplicate payment made in error by you — full refund to source UPI (processed within 7 working days).
Deposit credited incorrectly by admin — corrected automatically.
Service-wide shutdown (if we ever close the panel) — pro-rata refund for remaining balance.

4. Cancellation of Orders

By you (the user):

Before provider accepts: You can request cancellation within 5 minutes of placing an order. Full refund.
After provider accepts: Order cannot be canceled. You'll be charged the full amount.

By us (admin):

If we detect fraud, abuse, or a prohibited service, we may cancel and refund.
If the provider permanently disables a service, we cancel and refund.

5. How to Request a Refund

Check your Orders page — most refunds are automatic.
If you believe you were charged incorrectly, email [email protected] with:
- Your order ID
- The issue (with screenshots if possible)
- Your preferred resolution
We'll respond within 48 hours.

6. Processing Times

Auto-refunds (failed orders): within seconds.
Manual refunds (admin-reviewed): within 24 hours.
Deposit corrections: 3–7 working days.

7. Chargebacks & Disputes

Initiating a chargeback without contacting us first will result in permanent account suspension. We have full transaction records (UTR, screenshots, order history) and will dispute chargebacks with our payment processor.

If you have an issue, please contact us — we're reasonable and want to solve it.

8. Contact

For all refund requests:

Email: [email protected] (update with your real email)
Include your username and order ID for faster processing.

We want you to be 100% satisfied. If you ever feel wronged, reach out before leaving a bad review — we'll do our best to fix it.